Health Literacy Services

Strengthening Patient Involvement and Understanding

The SAE Health Literacy Team helps behavioral health providers empower patients to actively engage in their care. Our approach ensures patients understand their treatment options, follow care plans accurately, and develop the confidence to make informed health decisions—all essential to achieving better outcomes, reducing errors, and improving satisfaction. Core Training Areas

• Plain Language Communication – Teach staff to convey complex medical information in clear, simple, and culturally appropriate language.
• Teach-Back Techniques – Train providers to confirm patient understanding by having patients explain instructions in their own words.
• Visual and Digital Tools – Incorporate visuals, diagrams, and patient portals to support understanding and ongoing engagement.
• Health System Navigation – Help patients access appointments, referrals, and payment resources through simplified instructions and community supports.
• Trauma-Informed and Culturally Responsive Care – Ensure communication strategies reflect the needs, languages, and experiences of diverse populations.

Implementation Strategies

• Develop standardized scripts, checklists, and patient education materials at a 5th–6th grade reading level.
• Integrate health literacy practices into clinical workflows, intake processes, and discharge planning.
• Train community health workers and peer specialists to act as patient navigators and cultural liaisons.
• Establish metrics to track comprehension, adherence, and engagement across programs and populations.

Expected Outcomes

• Improved patient adherence and follow-through on treatment plans.
• Increased patient confidence and activation in managing health conditions.
• Enhanced communication and trust between providers and patients.
• Measurable reductions in medication errors and missed appointments.
• Greater health equity through accessible, culturally relevant communication.

The SAE Advantage

SAE’s interdisciplinary team — including behavioral health clinicians, evaluators, and health literacy specialists — customizes training and materials to fit your setting. We translate evidence-based communication strategies into practical tools your staff can use daily, ensuring that every patient encounter builds understanding, trust, and engagement.